ARTWORK REQUIREMENTS:

Email art to:   art@compasspromos.com

Compass accepts electronic art and camera ready artwork. All art must be black and white. Please do not send art with half tones. (Please note that whatever is provided in black will be engraved/ imprinted.)

Compass prefers an EPS file with all text converted to curves or outlines. we do not recommend JPEG, BMP, or GIF files as they are usually of poor quality. We can accept art designed in Adobe Illustrator, Adobe Photoshop and Corel Draw in PC format. Please reference your company name and PO # in your e-mail. Manipulation of art may incur a charge.

Fototek only: Full color high-resolution artwork accepted. There is no limit to the number of colors allowed.  We can accept full color photographs, pictures and other such items assuming artwork is of high quality. TIFF files are preferred for electronic art.

Compass now provides artwork services. We can convert a poor, low-resolution file into a high quality, high-resolution EPS or AI file. We will then e-mail you the finished file for use on future orders. Please contact us for pricing.

CANCELLATIONS:
All cancellations must be made in writing. Cancellations will be accepted only if the order has not been put into production. Customers are responsible for all costs incurred up to the time of cancellation.

CLAIMS:
Damaged merchandise or shortages must be made in writing within 7 days of receipt of order.

DISCLAIMER:
Compass cannot guarantee the exact color or shade of finished product between orders. Although it is very rare, it is possible for an item to be of a slightly different color or shade from one order to the next.

DROP OR SPLIT SHIPMENTS:
There is a $4.00(F) charge per location.

LESS THAN MINIMUMS:
$30.00 (G) for all items. Absolute minimum is 1/2 of catalog minimum.

PATENTS, COPYRIGHTS, AND TRADEMARKS:
Orders produced to customer’s specifications require the purchaser to assume all liability resulting from actions or demands brought against us for any infringements.

PAYMENT TERMS:
Net 30 days with approved credit. We accept Visa and MasterCard and American Express.

PAPER PROOFS:
There is a $12.50(G) charge for a paper proof on repeat orders there is a $25.00 (G) charge.

PMS COLOR MATCH:
There is no charge for PMS matching on silk-screened or pad-printed items. Compass will come as close as possible to matching the color but cannot guarantee that the color will match a PMS chart exactly.

PRODUCTION TIME:
Standard production is 7-15 business days, depending on item and availability. Rush orders are available. Please call for details.

RETURNS:
Merchandise cannot be returned without approval. No merchandise will be accepted after 30 days from receipt. All merchandise must be returned in their original packaging with all instructions and all appropriate materials included.

RIGHT TO PROMOTION:
Compass reserves the right to use all logos in our displays and advertising unless we are notified in writing at the time the order is placed.

SAMPLES:
All samples are billed at EQP. All next day air sample requests must be received no later than 2:30 EST on the day of the shipment. Please provide UPS or Fed-Ex account numbers for air shipments. We will not ship DHL. Samples may be returned within 30 days of receipt for credit on most items. Customer is still liable for all freight costs.

SET UP CHARGES:
There is no set up charge for repeat orders. All art is kept for at least 2 years. Any change to art will incur a new set up charge.

SPEC SAMPLES:
Charge for spec samples is 31.25 (G) plus cost of item and set up charge. If order is approved, set up charge will not have to be paid again.

TYPESETTING:
$12.50 (G) plus set-up charge for imprinted items.

VIRTUAL SAMPLES:
$25.00 (G). Artwork must be in an EPS format.